Resto & Catering Business Process Evaluation

Client: Resto & Catering

Context

The owner of a Resto & Catering with a capacity of 15,000 portions per day wants to know the real condition of the company. Although financial reports show profits, the owner feels there is a discrepancy in the business processes.

Focus Area

The company never evaluated operations; there are only financial reports. The focus is solely on food taste and handling client complaints.

PASS Role

"Direct observation of business processes. Business process mapping (identification of bottleneck processes)."

Business Impact

Report on the company's real condition and recommendations for business continuation solutions to the owner and family.